Privacy Policy for UkraineAdventures.com
1. Introduction
At UkraineAdventures.com, we are deeply committed to safeguarding the privacy and personal data of our users, customers, and visitors. This Privacy Policy outlines how we collect, use, store, and protect your data. Our approach prioritizes your privacy rights and complies with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We implement industry-standard best practices to ensure the confidentiality and integrity of your personal information.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users of the UkraineAdventures.com website and its associated services. UkraineAdventures.com is the data controller responsible for determining the purposes and methods of personal data processing as described herein. By using our services, you agree to the practices stated in this Policy.
If you have any questions about this Privacy Policy or our privacy practices, please contact us at: [email protected].
3. Categories of Personal Data We Process
We may collect and process the following categories of personal data:
a. Usage Data
Includes information about your browser type, IP address, access timestamps, pages visited, referring URLs, and session durations. This data helps us understand server performance and user behavior.
b. Account Data
Includes personal identifiers such as full name, postal address, email address, and phone number, typically collected when creating user accounts or making bookings.
c. Profile Data
Includes information related to your preferences, travel history, purchase behavior, service feedback, and activity on UkraineAdventures.com.
d. Communication Data
Includes records of any correspondence you send to us via inquiries, support tickets, and other forms of contact. It also includes records of communications from our customer support to you.
e. Technical Data
Includes data from the device used to access UkraineAdventures.com, such as system and platform configurations, screen resolution, language preferences, and browser plugins.
f. Transaction Data
Includes payment details (excluding full credit card numbers, which are handled by third-party payment processors), billing addresses, purchased products or travel packages, delivery instructions, and other transaction-related records.
g. Preference Data
Includes marketing communication preferences, user-submitted interests, consents for data use under relevant regulations, and behavioral tags used for personalization.
4. Legal Bases for Processing
We process personal data only when legally appropriate. Under GDPR, our legal bases include:
– Consent: Where you have explicitly given us permission to use your data for a specific purpose (e.g., marketing emails).
– Contract: Where data processing is necessary for the performance of a contract with you (e.g., your booking with UkraineAdventures.com).
– Legal Obligation: Where we are required by law to process certain information.
– Legitimate Interests: Where processing your data is in our legitimate interest (e.g., improving site features or preventing fraud) and those interests do not override your fundamental rights.
5. Your Rights (EU & California Residents)
As the data subject or consumer, you retain the following rights:
a. Right of Access
You may request a copy of the personal data we hold about you.
b. Right to Rectification
You may update or correct any incorrect or incomplete data we hold about you.
c. Right to Erasure (“Right to Be Forgotten”)
You may request that we delete your data, subject to legal and contractual constraints.
d. Right to Restriction of Processing
You may request a restriction on processing where, for example, you contest the data’s accuracy or object to its use.
e. Right to Data Portability
You may request that we transfer your data to another provider or service in a structured, commonly used and machine-readable format.
California residents may also have additional rights under the CCPA, including:
– Right to Know about personal data collected and how it is used.
– Right to Opt-Out of the sale of personal data (Note: UkraineAdventures.com does not sell your personal data).
– Right Not to Be Discriminated Against for exercising CCPA rights.
To exercise these rights, contact us at [email protected].
6. Security Measures
UkraineAdventures.com implements physical, administrative, and technical safeguards to prevent unauthorized access, disclosure, or misuse of your data. These measures include encryption protocols, access control systems, routine security audits, secure server environments, staff privacy training, and secure backups to prevent data loss.
7. International Transfers
Your data may be transferred to and processed in countries outside your country of residence, including those that may not offer equivalent data protection legislation. Whenever such transfers occur, they are governed by approved Standard Contractual Clauses or other legal adequacy mechanisms to ensure your data remains protected, consistent with GDPR requirements.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:
– Usage Data: Up to 12 months for performance and analytics purposes.
– Account Data: Retained as long as the account is active, and up to 6 years following closure for legal obligations.
– Profile and Communication Data: Up to 2 years after the last active interaction, unless otherwise required.
– Transaction Data: Retained for 7 years for accounting and auditing compliance.
– Preference Data: Until you withdraw your consent or otherwise opt out.
9. Cookie Policy
UkraineAdventures.com uses cookies and similar technologies to enhance user experience, analyze usage, and deliver tailored services.
Types of cookies used:
a. Essential Cookies
These are necessary for website functionality, such as account login or shopping cart processes.
b. Functional Cookies
Enable personalization such as remembering preferences and user settings.
c. Analytics Cookies
Help us understand website usage through aggregated metrics using tools like Google Analytics.
d. Performance Cookies
Aid in diagnosing website performance issues and improving responsiveness.
10. Cookie Management & Compliance
Upon first visit to UkraineAdventures.com, users are presented with a cookie consent banner that conforms with GDPR and CCPA requirements. You may customize or withdraw your consent via our cookie settings interface at any time.
Browser settings may also allow you to manage or disable cookies. Note that disabling cookies could impair site functionality.
11. Children’s Privacy
UkraineAdventures.com does not knowingly collect or solicit personal data from individuals under the age of 13. If we discover that personal data of children under 13 has been unintentionally collected, we will delete such information as quickly as possible. If you believe that a child under 13 has provided us with personal data, please contact us at [email protected].
12. Policy Updates
We may revise this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. Users will be notified of material changes through our website. Continued use of UkraineAdventures.com constitutes acknowledgment of the updated policy.
13. Contact Us
If you have questions or concerns regarding our privacy practices, or if you wish to exercise your data rights or lodge a complaint, please contact us at:
Email: [email protected]
We are committed to upholding your privacy rights and following all applicable data protection laws, ensuring that your personal data is handled with the utmost care and transparency.